Archive for April, 2014
A variety of technological innovations, such as smartphones and tablets, have proven to help improve the productivity of insurance field employees and property risk engineers. But aside from those gadgets, there is one other recent innovation that has the ability to offer enhanced productivity and, at the same time, give its users hands-free connectivity and access to massive computing power. It will allow that user to easily take down notes, compile photos of and collaborate with a remote specialist in the field. And not to mention that it is one more step further into human integration, portability and miniaturization. The piece of technology I’m talking about is the new Google Glass.
Google Glass has produced a lot of hype, and it’s actually gained mixed reviews from the masses. But still, a lot of industries are exploring the ways of how this gadget can help make jobs easier and more efficient. In the healthcare industry, for example, Google Glass can enable doctors and nurses to gain mobile access to patient information so that they can learn more about their patients’ cases without having to read their charts. And in banking, execs are trying to look at different ways on how this little piece of technology can be used to improve customer transactions like depositing and withdrawing money and completing payments.
That said, one insurance agent I spoke to says it’s high time that insurance companies consider what advantages Google Glass can offer them. And it actually can help in a lot of different ways. Google Glass can minimize the list of items claims adjusters and risk engineers carry to a certain scene, they can be provided with survey guidelines to ensure they don’t leave anything out during surveys, and they can also take photos and videos or take down notes via voice command, enabling them to do perform other tasks with their hands. A video conference can also be done between them and remote specialists, allowing specialists participate in risk surveys and view scenes first hand that could help them easily come to a decision. When this happens, insurers can do away with multiple site visits, enabling them to quickly turn their focus on their risk survey reports.
Apart from aiding in surveys, Google Glass can also help in the submission of claims. Customers will be able to share a first-hand view of a car accident scene, for example, so that claims adjusters can have more to go on than just lengthy, inaccurate interviews. Or customers can show them to claims service representatives that could simultaneously guide them through the whole process to ensure their customers avoid payout loss.
In short, the time it take to process claims settlements will be reduced but, at the same time, customers get to experience improved service. But those are just a few things Google Glass can help them with. There are many other avenues in which this device can be useful. But in order for insurance companies and their customers to reap the benefits of improved transactions stemming from the use of such an innovation, insurers must undergo careful preparation. And to avoid losing customers to more well-equipped competition, they should be thinking of preparing right now.